Store policies

Shipping

One of the most important aspects of store policies is to clearly explain how long it takes to ship your products and and how long it might take for your customers to receive your products.

You should specify the shipping policies for domestic and international buyers as well.  If you’re selling digital products like an eBook or quilt patterns, then no need to worry as the fulfillment is already taken care of when the download button is clicked.  Here’s an example:

“I ship all orders within 48 hours and if for any reason you need to change the shipping method, please contact me.”

Your Commitment

Share a brief statement of your commitment to your customers.  This is a great way to show that you care about your customers and the quality of your products.  For example: 

“I enjoy making my products and my mission is to provide the best experience for my customers.” OR “Thank you for visiting my store and I look forward to fulfilling your needs.”

Returns

Although this is not something we all want to deal with, it is part of the job and an important one at that.  Be clear about your return policy and how a customer should handle returns.  For example:

“Please contact me for any returns. I will try my best to accommodate any situation.” OR “At this time I do not accept any returns or exchanges.”

Payment

Non-Payment:  How long do customers have to pay for their purchase before the item is returned back into inventory?

Forms of Payment:  What forms of payment do you accept?  Check?  PayPal?  Credit Card?